Privacy Policy

Effective Date: 03 February 2026

FLUXAA ("Platform", "we", "our", or "us") is a healthcare technology platform owned and operated by MRAKL BASICS Pvt. Ltd. We are committed to protecting the privacy and security of healthcare providers, clinics, hospitals, doctors, and patients who use our services.

1. Information We Collect

We may collect the following categories of information:

• Name, mobile number and email address
• Clinic or hospital details
• Appointment and scheduling information
• Electronic Medical Records (EMR) entered by authorized healthcare professionals
• Billing and payment information
• Device, browser and login information
• WhatsApp and notification preferences

2. How We Use Your Information

Your information is used only for legitimate healthcare and operational purposes, including:

• User authentication through OTP
• Managing appointments and patient records
• Billing and invoicing
• Sending WhatsApp, SMS and email notifications
• Improving platform performance and security
• Customer support and technical assistance

3. Patient Medical Data

Medical records belong to the respective healthcare provider or clinic. FLUXAA acts as a secure technology platform and does not access or disclose patient records except where authorized by the clinic or required by law.

4. Data Security

We implement industry-standard security measures including encrypted transmission, role-based access control, secure cloud infrastructure, audit logs and regular security monitoring.

5. Data Sharing

We do not sell personal information. Data may be shared only with:

• The respective clinic or hospital
• Authorized healthcare professionals
• Payment gateway partners
• Government authorities when legally required

6. Data Retention

Information is retained only for as long as necessary to provide services, comply with legal obligations and maintain medical record integrity.

7. Your Rights

Depending on applicable law, users may request to:

• Access their personal information
• Correct inaccurate information
• Withdraw consent where applicable
• Request deletion subject to legal retention requirements

8. Cookies

FLUXAA uses cookies and similar technologies for authentication, analytics, security and improving user experience.

9. Contact

For privacy-related requests, contact: